Privacy Policy

Effective Date: June 28, 2024

Thank you for visiting https://sleeprestorationcenter.com, the official online store and consultation booking platform of Hospital & Sleep Medicine Consultants PC, a licensed medical practice specializing in pulmonary and sleep medicine. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, including health-related data, in compliance with applicable laws such as the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Consumer Privacy Act (“CCPA”), and other relevant state and federal regulations.

By accessing or using our website, booking consultations, or purchasing medical equipment, you agree to the terms of this Privacy Policy. We may update this notice periodically, and your continued use of the site constitutes your acceptance of the current version.

What Information We Collect

We collect personal information to provide and improve our services, fulfill orders, and comply with legal obligations. This includes:

  • Contact and Order Information: Name, email, phone number, billing/shipping address, payment details, order history, account credentials.
  • Health and Insurance Information: Insurance provider, member ID, prescription data, medical records (as required for prescription-only items or insurance claims).
  • Consultation Booking Data: Appointment history, preferred provider, symptoms or conditions disclosed during booking, and any uploaded medical documentation.
  • Device and Technical Data: IP address, browser type, device identifiers, cookies, and usage analytics.
  • Promotional and Survey Data: Information submitted through newsletters, promotions, or surveys.
  • Business and Employment Data: Information provided for business inquiries or job applications.
  • Aggregate and Public Data: Non-identifiable data used for analytics and public reviews.

How We Use Your Information

We use your information for the following purposes:

  • To operate and manage our online store and clinical consultation platform.
  • To fulfill product orders and coordinate care.
  • To verify insurance coverage and process claims.
  • To schedule, confirm, and manage medical consultations.
  • To personalize your experience and improve our website.
  • To communicate with you regarding orders, appointments, support, and promotions.
  • To comply with legal, regulatory, and contractual obligations.

We may also use your data for marketing purposes, including targeted advertising, subject to your consent and applicable laws.

Insurance Verification

If you request an insurance check, we collect necessary information to verify your coverage. This may include your name, contact details, insurance member ID, and date of birth. Our staff will contact you with the results and may follow up via email or phone.

Consultation Services

When booking a consultation, you may be asked to provide health-related information, including symptoms, medical history, and insurance details. This information is used solely for clinical purposes and is protected under HIPAA. All consultations are conducted by licensed professionals, including Tinofa O Muskwe, and are subject to applicable medical privacy laws.

Third-Party Services and Disclosures

We may share your information with trusted third parties to provide services such as:

  • Payment processing (e.g., Stripe, PayPal)
  • Shipping and logistics (e.g., USPS, FedEx)
  • Marketing and analytics (e.g., Google Analytics, Meta Ads)
  • Customer support and CRM platforms
  • Prescription verification and insurance billing
  • Telehealth and appointment scheduling platforms

We do not sell your personal information for monetary gain. However, certain data sharing practices may be considered a “sale” or “sharing” under state laws. You may opt out by contacting us.

Your Choices and Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications.
  • Limit the use of sensitive data.
  • Request information about data sharing for marketing purposes.
  • Exercise privacy rights without discrimination.

To exercise these rights, contact us at info@sleeprestorationcenter.com or call (530-330-4657). Requests will be verified and processed in accordance with applicable laws.

Do-Not-Track and Global Privacy Control

We are working to honor Global Privacy Control (GPC) signals. Until fully implemented, you may manage your privacy preferences through browser settings or by contacting us directly.

Mobile Access

If you access our site via mobile device, the same data collection and usage practices apply.

Data Security and Retention

We implement administrative, technical, and physical safeguards to protect your data. While we strive for secure data handling, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes retention for medical, legal, and operational reasons.

Age Restrictions

Our site is not intended for individuals under 13 years of age. You must be 18 or older to place an order or book a consultation. If you are under 18, a parent or guardian must complete the transaction.

HIPAA Notice

This Privacy Policy incorporates our HIPAA Notice. As a licensed medical provider, we may collect and use Protected Health Information (PHI) to provide clinical services, verify prescriptions, and process insurance claims. You have rights under HIPAA, including access to your records, amendment requests, and restrictions on disclosures.

Financial Incentives

We may offer optional promotions, discounts, or sweepstakes that involve the collection of personal information. Participation is voluntary and governed by the terms of each program. You may opt out at any time.

Accessibility

We are committed to making this Privacy Policy accessible. If you require it in an alternative format, please contact us.

Contact Us

For questions or concerns regarding this Privacy Policy or your data rights, contact:

Hospital & Sleep Medicine Consultants PC
Attn: Tinofa O Muskwe
951 Howard Ave
Biloxi, MS 39530
United States
Phone: +1 (530)-330-4657
Email: info@sleeprestorationcenter.com
Website: https://sleeprestorationcenter.com